The main terminal for international flights and a number of low-cost airlines, including Frontier, is Terminal 5 (T5) at Chicago O'Hare International Airport (ORD), where the  Frontier Airlines ORD Terminal is located. Although Frontier operates both domestic and international flights, all of its operations are located in Terminal 5 at O'Hare. We'll go over all you need to know about Frontier Airlines at ORD in this comprehensive guide, including baggage regulations, check-in processes, terminal services, and available modes of transportation.

Overview of Terminal 5 (T5)

Terminal 5 at ORD is known for handling the majority of international flights as well as serving low-cost and foreign airlines. However, Frontier Airlines operates both its domestic and international flights from this terminal. Recently renovated, Terminal 5 features modern amenities, including improved dining and shopping options, enhanced security screening processes, and improved passenger flow, making it a comfortable place to travel through.

1. Check-in Process for Frontier Airlines at ORD (T5)

When flying Frontier from O’Hare, the check-in process is designed to be efficient, though it’s recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights to ensure adequate time for check-in and security screening. There are several ways to check in for your Frontier flight:

1. Online Check-In: You can check in via the Frontier website or mobile app 24 hours before your flight. This allows you to select seats, pay for any baggage fees, and receive your boarding pass digitally.

2. Self-Service Kiosks: At Terminal 5, Frontier offers self-service kiosks where passengers can print boarding passes, check baggage, and make adjustments to their reservation. These kiosks are located in the ticketing area of T5.

3. Frontier Check-In Counters: If you prefer to check in with a customer service representative, Frontier has counters in the T5 check-in area. However, be aware that lines may be longer during peak travel times, so arriving early is advisable. You can also pay for checked luggage, oversized baggage, and other extras at the counter.

2. Baggage Policy and Fees

Frontier Airlines is known for its à la carte pricing model, meaning that passengers pay for additional services like seat selection and baggage. Here’s a breakdown of the baggage policy at Frontier Airlines:

1. Carry-On Bags: Frontier typically allows one personal item, such as a small backpack or purse, free of charge. However, carry-on bags (larger than personal items but within the carry-on size limits) generally incur a fee. These fees vary based on whether you pay for the carry-on at the time of booking or at the airport.

2. Checked Baggage: Checked bag fees are determined by factors like the number of bags, the weight of the bag, and when you pay for the service (earlier is cheaper). For domestic flights, the standard weight limit for a checked bag is 50 lbs (23 kg), and additional fees apply for heavier bags.

3. Oversized or Overweight Bags: Frontier charges additional fees for oversized or overweight luggage. If your bag exceeds 50 lbs or the standard dimensions, expect to pay more.

For both carry-on and checked baggage, it is cheaper to pay for these services online in advance rather than at the airport. Make sure to check Frontier’s baggage rules on their website before arriving at ORD to avoid unexpected fees.

3. Security Screening and TSA PreCheck

After completing the check-in process, passengers will proceed to security screening. Terminal 5 has undergone recent renovations to improve the flow of passengers through security. It is equipped with multiple screening lanes and TSA PreCheck facilities for eligible passengers. TSA PreCheck allows for expedited screening, where travelers don’t need to remove shoes, laptops, or liquids from their bags, making the process faster and more convenient.

If you are not enrolled in TSA PreCheck, plan for longer security wait times, particularly during peak hours, such as early morning or late afternoon. Arriving early will help ensure you have enough time to get through security and make it to your gate.

4. Frontier Airlines Gates at ORD (T5)

After passing through security, Frontier passengers will head to their assigned gate in Terminal 5. The gates at T5 are equipped with seating areas, charging stations, and ample space for passengers to wait for boarding. There are also a variety of dining and shopping options near the gates, allowing you to grab a meal or pick up travel essentials before your flight.

Gate assignments for Frontier Airlines may vary depending on the day and time of travel, so it is essential to check your boarding pass or flight information displays at the airport for the most up-to-date gate details. Frontier often provides boarding announcements via overhead speakers, and the boarding process is typically straightforward, with passengers divided into boarding groups based on their ticket class and any additional services they have purchased.

5. Dining and Shopping Options at Terminal 5

Terminal 5 at O’Hare has seen significant improvements in recent years, offering travelers a better experience with numerous dining and shopping options:

1. Dining: There are a variety of restaurants and quick-service dining outlets in T5, offering everything from sit-down meals to grab-and-go snacks. You’ll find both local Chicago flavors and international cuisine, catering to a variety of tastes and dietary preferences.

2. Shopping: Terminal 5 also features a range of shopping outlets, from travel essentials like electronics, books, and snacks to duty-free shops (for international passengers). Whether you need to pick up a last-minute item for your trip or browse luxury goods, the shopping options are plentiful.

6. Transportation to and from Terminal 5

Terminal 5 at ORD is well-connected to the rest of the airport and downtown Chicago, with several transportation options available:

1. Airport Shuttles: If you’re transferring from another terminal at O’Hare, the Airport Transit System (ATS) or shuttle buses can take you between terminals. Terminal 5 is separate from the other terminals, so this system is essential for easy transfers.

2. Public Transportation: The Chicago Transit Authority (CTA) operates the Blue Line train, which connects O’Hare to downtown Chicago. While the train station is located at Terminal 2, you can use the ATS or shuttle service to travel from Terminal 5 to the CTA station.

3. Taxis and Ride-Sharing: Taxis are available 24/7 from Terminal 5, offering a direct route to downtown Chicago or other parts of the city. Ride-sharing services like Uber and Lyft also operate at ORD, and designated pickup areas for these services are available just outside the terminal.

4. Parking: For those driving to the airport, O’Hare offers multiple parking options, including long-term parking, short-term parking, and valet services. The parking areas are connected to Terminal 5 by shuttle buses, making it easy to park and reach the terminal in time for your flight.

7. Special Services and Accessibility

Frontier Airlines and Terminal 5 are equipped to handle the needs of passengers requiring special services. These include:

1. Wheelchair Assistance: Passengers with mobility issues can request wheelchair assistance from Frontier during booking or at the airport. ORD staff are available to assist passengers through security and to their gate.

2. Family Services: For travelers with young children, Terminal 5 has family-friendly facilities, including changing stations and family restrooms. Additionally, you can request early boarding for families with small children.

3. Pet Travel: Frontier allows pets to travel in the cabin on most flights, provided they meet the size and breed restrictions. Terminal 5 has designated pet relief areas, where pets can take a break before the flight. These areas are clearly marked within the terminal.

8. Conclusion

Flying with Frontier Airlines out of Terminal 5 at Chicago O’Hare International Airport offers a streamlined experience with modern facilities, convenient dining, and shopping options, and various transportation services. However, because of Frontier’s à la carte pricing model, it is crucial to be aware of potential fees, particularly for baggage and other extras. Arriving early, checking in online, and understanding the baggage policies can help ensure a smooth and cost-effective travel experience. With its recent renovations, T5 provides a comfortable, accessible, and efficient environment for both domestic and international passengers traveling with Frontier Airlines.